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DeGave's avatar

At our restaurant, we have customers and anti-customers. A customer is a person who eats any old slop or even any substance of any kind on a plate. However, if you get an anti-customer, they make edible things part of their identity. When you serve them slop that gives them food poisoning, or you change your old menu of burgers and replace it with a menu of broken glass, they, they ... sort of go out of their way to, like, make people aware you serve broken glass. It's very frustrating.

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Lankester Merrin's avatar

Did he just discover one of the age-old marketing truisms? 'A satisfied customer will tell a friend about your product; an unhappy customer will tell nine.'

Well, congratulations, David, on finding out how customer-focused companies work. Better late than never, I guess. But you still have some way to go before you accept the reality for what it is without seeing it as a personal affront.

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